STUDIO POLICIES
We believe in the power of movement and human connection.
It’s one of the many reasons why we opened The Pilates Place.
We are taking your health and safety very seriously, and our studio policies will protect our community.
Please browse the following studio guidelines and policies.
We have a strict 24 hour cancellation policy for all classes and privates.
Scheduling will have to be done online, and is first come, first serve. No walk-ins. Thank you for understanding!
Click HERE for tutorials on how to schedule.
Classes with low enrollment will be cancelled the night before. Please be mindful that the schedule is subject to change.
All reserved sessions must be paid for in advance
All sales FINAL
Please be sure to complete your payment before your scheduled session to secure your spot.
**For recurring clients, please stay on top of your bookings and packages. Sessions that have been unpaid for more than 10 days will be charged the full amount to your card.
Thank you for understanding and adhering to our payment policies. Your commitment ensures a smooth and enjoyable experience for all.
By reserving a session at The Pilates Place you are agreeing to these terms & conditions
Long Beach Studio Parking Key
Blue: metered parking
Yellow: free parking
Be sure to carefully check the schedule to ensure you arrive with plenty of time to set up and prepare your space.
We do not have a parking lot. There is metered street parking on and around Second Street, and there is free parking on E Livingston Dr., just next to the Wells Fargo.
If you are new, please be sure to either fill out your waiver prior to arrival or arrive a few minutes early to fill out your waiver in person.
For our instructors and your fellow clients, we employ a strict 24 hour cancellation policy for all bookings.
We appreciate your cooperation in respecting this policy and understanding its importance in maintaining the integrity of our scheduling system. Your adherence to this policy allows us to accommodate all clients effectively and provide quality service to everyone. Thank you for your understanding and support in upholding our studio standards.
Classes with less then 2 clients signed up will be cancelled at the discretion of the instructor and owner, and you will be refunded. In the event that you are the only person in class your instructor will reach out to you, and may give you the option to have a private session, in which case you will be charged for that service
Our classes need to start on time. Please arrive promptly, only bringing in your essentials. Sessions are 55 minutes and we kindly ask that you clean up and bounce out of the studio. The team needs to complete their added duties and prepare for the next client to come in.
The Pilates Place is an inclusive environment and WILL NOT tolerate any discriminatory remarks or actions, hate speech, bullying, or intimidating behaviors directed towards other clients or instructors. You will be asked to leave the studio if you choose to go that route. As your instructors we are here for you and want to share each other’s stories and experiences, but let’s also be conscious the effect our conversations can have. Let’s share some positive with all the negative we collectively experience.
At The Pilates Place we are equipped to help you through every stage of your pregnancy. Whether you are prenatal or postpartum, pilates can help you strengthen your core muscles, improve flexibility, and relieve back pain. Our instructors are trained to provide modifications and support to ensure a safe and effective workout tailored to your individual needs during this special time in your life.
First Trimester:
You are welcome to join any class. Please inform your instructor you are expecting.
Second Trimester Onwards:
We would be happy to have you join us in private sessions. Making the switch to private sessions will benefit both you and your baby by giving you individualized attention and adjustments as your body changes. Throughout your pregnancy, our instructors will collaborate with you to design a safe and efficient exercise program that suits your individual needs and objectives. For more information on exercising while pregnant please refer to the ACOG website
Post pregnancy:
Welcome to join any class. If you are recently postpartum please let your instructor know.
**If you have diastasis recti, please email us so that we can provide you with the best recommendation for your situation.
See our owner, Katherine, in her second trimester, taking a private session.
Even in a post COVID world, we still try to keep our studio and equipment clean and sanitized to ensure the safety of our clients and staff. Our top priority is maintaining a healthy environment for everyone who walks through our doors. At the end of class your instructor will walk you through cleaning your machine.
Liberally spray FORCE OF NATURE directly onto your fresh rag.
Gently scrub all surfaces of your machine or props, and use friction to loosen germs from surfaces so they can be removed easily.
Be sure to clean ALL the hard surfaces of the machines and or equipment you used.
Leave cloth to air dry or discard of your towel in the hamper.
Wash or sanitize your hands when you are done cleaning.
Cleaning all of your equipment is a requisite for group classes. If you are continually unable to clean all used pieces of equipment after your session you will be asked to transition to private sessions.
Please don’t hesitate to reach out if you have any questions or concerns. This is a lot of information to digest so we welcome any feedback you have or clarification you may need. For inquiries, feel free to contact us here HERE.
We are proud of our Pilates community and we are grateful to share all aspects of it with you!
In health,
Katherine and The Pilates Place team
